Outsourcing information technology types: effects, risks, pragmatism and power in public environments of mixed nature of the state management

Abstract

The use of information technology (IT) has become commonplace and allows organizations to focus on core activities, delegating to others the execution of support activities, consigning the call outsourcing. This stands as a challenge to organizations, especially in IT, given the need to fit between the task of managing the outsourced process and the choice of activities to outsource. Thus, managers face problems, especially when setting process outsourcing without explicit criteria of selectivity. This is the focus of this study. It examines a case of gas distributors, industry under public regulation, which sells goods taxed as utilities and is subject to interventions that confront pragmatism required to IT and arbitrary government power. The study aimed to identify the types of outsourcing by applicable process and sought to redeem effects caused by outsourcing of IT in each of them. The case is representative; it revealed that the segment has total dependence on IT and outsourcing practice  commonplace. The results indicate for a reality out of control, which requires management, effective criteria for selecting activities to outsource and implement mechanisms to monitoring.