Hospital management and reception: a case study

Authors

  • Francine dos Reis Pinheiro Hospital de Clínicas de Porto Alegre (HCPA)
  • Carlos Honorato Schuch Santos Universidade Federal do Rio Grande (FURG)

DOI:

https://doi.org/10.18316/desenv.v8i2.5204

Keywords:

Hospital management, hospital reception, risk rating

Abstract

This study aimed to analyze the implementation of Reception with Risk Assessment and Classification in a large public hospital in southern Brazil, located in the metropolitan region of Porto Alegre, using the Emergency sector as the object of study. It shows how this implantation can contribute to the improvement of the attendance/reception flow of its users. For this, the technique of document analysis was used, based on the following institutional documents: a) social reports; b) material used in public presentations; and c) information system. Supported by these documents, it was possible to identify and describe the reality of the implementation of Reception with Risk Assessment and Classification in the Emergency sector, as well as to identify any improvements and bottlenecks in the process of welcoming patients. It was concluded that the implementation of this methodology brought about significant improvements in the flow of assistance/reception, providing greater agility in the assistance to users who need immediate action, a decrease in the waiting time for assistance in the Emergency, in addition to “freeing up” the sector.

Author Biographies

Francine dos Reis Pinheiro, Hospital de Clínicas de Porto Alegre (HCPA)

Especialista em Gestão em Saúde pela Universidade Federal do Rio Grande do Sul (UFRGS). Especialista em Gestão Pública pela Universidade Estadual do Rio Grande do Sul (UERGS). Graduada em Administração com ênfase em sistemas e serviços de saúde pela Universidade Estadual do Rio Grande do Sul (UERGS). Analista de Hotelaria do Hospital de Clínicas de Porto Alegre (HCPA). 

Carlos Honorato Schuch Santos, Universidade Federal do Rio Grande (FURG)

Doutor em Engenharia da Produção pela Universidade Federal de Santa Catarina (UFSC). Mestre em Administração pela Universidade Federal do Rio Grande do Sul (UFRGS). Graduado em Administração de Empresas, Administração Pública e Economia pela Universidade Federal do Rio Grande do Sul (UFRGS). Graduado em Engenharia Civil pela Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS). Professor Adjunto da Universidade Federal do Rio Grande (FURG). 

References

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Published

2019-08-01

Issue

Vol. 8 No. 2 (2019)

Section

Artigos Tecnológicos

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