Internal consulting in people management: an experience carried in a federal university hospital

Abstract

The objective of this report is to share an experience about the practice of Internal Consultancy in People Management, held at the Hospital de Clínicas de Porto Alegre, from its implantation to the challenges of implementation over a decade. The function of consulting is to facilitate processes, develop leadership and teams. The internal consultant conducts the diagnosis of the client areas, advises leaders in decision making, discloses and implements policies and strategies of People Management. The analyzes and interventions derive from listening to leaders and teams and are directed to the promotion of the protagonism of the subjects, stimulating them to make context and work analysis and the co-responsibility for the construction of solutions. Methods: This is an experience report about the internal consultancy work in people management carried at public and university hospital. The report is written based on the synthesis carried out by two professionals and team leader (authors), considering the experiences lived, an interview with the Coordinator of People Management, as well as the consultation of the annual reports of the Coordination of People Management of the institution. Analysis of the experience and final considerations: the experience of the consultancy allows an approximation with the client areas and the incentive to participatory management. Customer feedback indicates more qualified communication and more effective exchanges with the People Management Coordination, contributing to the alignment of People Management Policies with the needs of the areas and the Institution.