Active Listening as a Health Care Humanization Strategy

Authors

  • Maria José Santos Oliveira Enfermeira, mestranda do programa de pós graduação em saúde e desenvolvimento humano
  • Andressa de Souza Docente do Programa de Pós-graduação em Saúde e Desenvolvimento Humano – Universidade La Salle, Canoas/RS.
  • Prisla Ãœcker Calvetti Psicologa. Pós- Doutorado pela Universidade Federal do Rio Grande do Sul- UFRGS
  • Lidiane Isabel Filippin Docente do Programa de Pós-graduação em Saúde e Desenvolvimento Humano – Universidade La Salle, Canoas/RS.

DOI:

https://doi.org/10.18316/sdh.v6i2.4732

Keywords:

Violence, Nursing, Health Care, Humanization

Abstract

Objective: to report the experience of the health care provided to patients victims and/or aggressors of urban violence in hospital care.

Methods: this is an account of the experience of health care provided to young people, victims or perpetrators of urban violence in hospital care.

Results: this professional-user interaction through active listening and reception has demonstrated that health care, in addition to performing technical procedures and using high technology resources, has the challenge of reducing the distance between the professional and the patient in order to make comprehensive and humanized health care.

Conclusion: based on the experience, it was possible to perceive that the professional assistance needs to consider the singular aspects of the patient’s life history. This understanding impacts on the way health care is provided by professionals, requiring that practices and strategies chosen diversify and can go beyond the biomedical approach to a biopsychosocial model.

Author Biography

Maria José Santos Oliveira, Enfermeira, mestranda do programa de pós graduação em saúde e desenvolvimento humano

Enfermeira Hospital Moinhos de Vento 

 

Downloads

Published

2018-09-11

Issue

Vol. 6 No. 2 (2018)

Section

Artigos de Relato de Experiência

License

Authors who submit their manuscripts to be published in this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under the Creative Commons Attribution License that allows the sharing of work and recognition of its initial publication in this journal.
  2. By virtue of the articles appearing in this open access journal, articles are free to use, with proper attribution, in educational and non-commercia.