Clínica ampliada em Odontologia: experiência precursora avaliada pelos usuários

Jéssica Catiste Silva; Marcos Sérgio Endo; Carina Gisele Costa Bispo; Raquel Sano Suga Terada; Mitsue Fujimaki; Najara Barbosa da Rocha

doi:10.18316/sdh.v9i2.6924

Authors

Jéssica Catiste Silva Universidade Estadual de Maringá http://orcid.org/0000-0002-2172-2737
Marcos Sérgio Endo Universidade Estadual de Maringá http://orcid.org/0000-0002-8980-3779
Carina Gisele Costa Bispo Universidade Estadual de Maringá http://orcid.org/0000-0003-1344-9870
Raquel Sano Suga Terada Universidade Estadual de Maringá http://orcid.org/0000-0003-1344-9870
Mitsue Fujimaki Universidade Estadual de Maringá http://orcid.org/0000-0002-7824-3868
Najara Barbosa da Rocha Universidade Federal de Minas Gerais http://orcid.org/0000-0003-3366-0032

DOI:

https://doi.org/10.18316/sdh.v9i2.6924

Keywords:

Humanization of Assistance, Dentistry, User Embracement, Patient Satisfaction

Abstract

Objective: analyze the oral health care provided by Extended Clinic (EC) at the State University of Maringá and evaluate satisfaction with dental care and patient autonomy under the perception of users.

Material and Methods: This is a crosssectional, retrospective study, with users who attended the dental service of EC. A structured questionnaire was applied on socioeconomic variables, humanization, autonomy, access, referral and satisfaction about dental care in EC. Descriptive data were analyzed using the EpiInfo Program.

Results: The main reason for seeking EC was pain (37.8%), being chosen mainly for the free service (43.4%). All patients mentioned that the dentists listened carefully, had a good relationship and trust in their work. Most patients changed their behavior regarding healthy habits to their health, increasing autonomy and their responsibility with maintaining oral health. Most patients have satisfactorily evaluated EC in terms of human resources, structure and cleanliness. All of them rated dental care as very good / good, considering that the dentist did a good job and would recommend EC.

Conclusion: It is concluded that this pioneering experience is being positive, qualifying dental care in relation to humanization, increasing patient autonomy and user satisfaction with the service provided.