Evaluating the effectiveness of the electronic portal of a federal education institution

Abstract

This study evaluated the effectiveness of the institutional portal of a public university in the perception of its end users, including students, teachers, and technical-administrative, in order to subsidize the establishment of improvement strategies. With the application of the model of Rampelotto, Löbler and Visentini (2012, 2015), by means of the exploratory factorial analysis, five dimensions of e-government effectiveness (eGov) of the institution were identified: “Usability”, “Reliability”, “Availability”, “Accessibility” and “Maturity and Transparency”. It was verified that the dimension “Reliability” was the one that presented the best evaluation, while the dimension “Accessibility” presented the worst evaluation. Through multiple linear regression analysis, it was identified that the “Usability” and “Maturity and Transparency” dimensions positively influence the overall level of user satisfaction with the institution’s eGov.