Online dispute resolution and artificial intelligence: the technological influence in conflict resolution

Abstract

The technological development and the expansion of connectivity have greatly changed the social relationships and, consequently, the ways and means of conflict resolution, thus pointing to Online Dispute Resolution (ODR) as a rising path, complementary to the Judiciary, whose crisis It’s evident. That said, the present study analyzes how technology, combined with the immeasurable amount of information in cyberspace, enabled to create an innovative path, capable of pointing out statistical data and predicting results. This new reality, characterized by data processing, is capable of creating profiles and, in view of that, facilitating the composition of disputes through the behavioral conduct of those involved, which, on the other hand, may violate fundamental rights of litigants, such as privacy. That way, we clarify how the crisis in the judiciary contributed to the popularization of complementary or alternative dispute resolutions of demands (ADR), to then point out the change in paradigms resulting from the use of Information and Communication Technologies (ICTs). Then, we talked about how the use of artificial intelligence is able to lead to the resolution of the conflict, concluding that this new reality brings benefits to citizens, however, with the exception of the necessary data protection and increased digital privacy. We apply the deductive approach method, through doctrinal analysis on the subject.