Access to oral health information on electronic portals: user empowerment in municipalities

Authors

  • Carolina Carvalho Menez Pinto Nascimento Programa de Pós-graduação em Odontologia Preventiva e Social. Universidade Estadual Paulista (UNESP), Araçatuba, São Paulo, Brasil.
  • Suzely Adas Saliba Moimaz Programa de Pós-graduação em Odontologia Preventiva e Social. Universidade Estadual Paulista (UNESP), Araçatuba, São Paulo, Brasil.
  • Tânia Adas Saliba Programa de Pós-graduação em Odontologia Preventiva e Social. Universidade Estadual Paulista (UNESP), Araçatuba, São Paulo, Brasil.
  • Nemre Adas Saliba Programa de Pós-graduação em Odontologia Preventiva e Social. Universidade Estadual Paulista (UNESP), Araçatuba, São Paulo, Brasil.

DOI:

https://doi.org/10.18316/sdh.v9i2.7735

Keywords:

Access to Information, Patient Portals, Oral Health, Formal Social Control

Abstract

Objective: Evaluate access to information in Oral Health (SB) through the functionality of some municipal electronic portals, in terms of accessibility/usability of the pages; information in SB made available to users; to social control over administration; and to interactivity and user participation.

Material and Methods: This is a descriptive-exploratory multiple case study, taking the portals of the 26 municipalities in the state of São Paulo belonging to the Regional Health Department XIII (DRS XIII), administrative region of the State Health Department.

Results: The results showed that most of the sites evaluated presented Functional Indices (FI) unsatisfactory. The mean of the IF of the municipalities was 12.24 and the standard deviation was 3.61, a minimum of 7 - Santa Rita do Passa Quatro and a maximum of 24 - Ribeirão Preto. The functionality of each dimension offered some confidence in terms of interactivity and participation, however the same was not true for the other categories.

Conclusion: It is concluded that there is a need for the State to adapt not only to current laws, but also to society’s demands, modernizing its internal structure so that sites are effectively interactive and transparent.

Author Biography

Carolina Carvalho Menez Pinto Nascimento, Programa de Pós-graduação em Odontologia Preventiva e Social. Universidade Estadual Paulista (UNESP), Araçatuba, São Paulo, Brasil.

Possui graduação em Odontologia Faculdade de Odontologia de Araçatuba pela Universidade Estadual Paulista Júlio de Mesquita Filho (2003) e mestrado em Saúde na Comunidade pela Universidade de São Paulo (2008). Especialista em Periodontia pela ABO-Santos (2012). Atualmente é cirurgiã dentista da Prefeitura Municipal de Ribeirão Preto e doutoranda do Programa em Odontologia Preventiva e Social da Faculdade de Odontologia de Araçatuba pela Universidade Estadual Paulista Júlio de Mesquita Filho. Tem experiência na área de Odontologia, com ênfase em Odontologia Em Saúde Coletiva, atuando principalmente nos seguintes temas: atendimento odontológico domiciliar e hospitalar, higiene bucal, cirurgia oral menor, periodontia e atenção primária.

 

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Published

2021-07-02

Issue

Vol. 9 No. 2 (2021)

Section

Artigos Originais

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