INVESTIGAÇÃO DE ESTRATÉGIAS DE ELEGÂNCIA
RECLAMAÇÕES EM AMBIENTES ONLINE - UM ESTUDO INTERCULTURAL DE TURCO E INGLÊS
DOI:
https://doi.org/10.18316/rcd.v17i45.12420Palavras-chave:
Estratégias de polidez, reclamações, inglês, turco, comparação intercultural, ELTResumo
Polidez é uma estratégia que funciona para mostrar respeito ao interlocutor, bem como para expressar certas intenções sem violar diretamente as normas de polidez. No contexto de reclamações, estratégias de polidez são usadas para formar certas construções de significado pretendidas pelos clientes. Este artigo tem como objetivo identificar os tipos de reclamações e estratégias de polidez usadas por falantes de inglês e turco na Internet. Este estudo emprega um design de pesquisa qualitativa com uma abordagem de interpretação de dados na forma de declarações escritas. As fontes de dados são frases e sentenças em turco e inglês. Os dados foram coletados de dois sites projetados para reclamações em inglês e reclamações em turco. A técnica de coleta de dados foi por meio de entradas de dados de corpus com a limitação de critérios de empresas de roupas, eletrodomésticos e bebidas. O número de dados selecionados para o corpus de dados foi de 100 reclamações de cada site. Os dados foram analisados identificando os tipos de estratégias de polidez e tipos de reclamações que emergiram da fala usada pelos reclamantes em inglês e turco. Os dados classificados são então interpretados no contexto de baixa e alta cultura, e as descobertas são apresentadas na forma de diferenças no uso de estratégias por clientes ingleses e turcos. Os resultados da análise e interpretação dos dados mostram diferenças significativas entre clientes que falam inglês e clientes que falam turco no uso de estratégias de polidez para fazer reclamações. Essas diferenças contrastantes são fortemente influenciadas por fatores culturais e pela cultura dos falantes de uma língua. Investigações posteriores foram realizadas em discussão e a importância das estratégias de polidez no contexto do ensino da língua inglesa foi explicada.
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